Clover Privacy Policy

Last Updated: December 10, 2019

Clover Inc. is committed to protecting your privacy and maintaining the integrity of any personal information that we collect about you while you access or use our services. This includes our website located at clover.co, and the Clover Dating app on the Apple iTunes, or Google Play app stores.

We have prepared this Privacy Policy to describe to you our practices regarding the personal information that we collect, use, share, or store. Personal information can include information about you, your activities, and information about the device you are using to access Clover.

The Clover Dating app, our website, and our services are not intended for anyone under the age of 18. No one under the age of 18 may provide any personal information to us through the Clover Dating app, our website, or our services. We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, do not use or provide any personal information through the Clover Dating app, our website, or our services. If we learn that we have collected personal information from someone under the age of 18, we will delete it. If you believe we might have any personal information from or about someone under the age of 18, please contact us at support@clover.co with the title "Underage user".

We do not sell any of the personal information that we collect.

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. With respect to California's "Shine the Light" law, Civil Code section 1798.83, we do not disclose personal information to third parties for the third parties' direct marketing purposes. For more information on your rights under the California Consumer Privacy Act (CCPA), please visit the PRIVACY NOTICE FOR CALIFORNIA RESIDENTS.

  1. What Personal Information Do We Collect?
    1. Information You Voluntarily Provide. We collect personal information from you when you voluntarily provide it to us through registration, or when you use of any of the features available on the Clover Dating app, or when you visit our website at clover.co. This may include your name, date of birth, gender, sexual orientation, email address, dating intention, partner preferences, photos, location, bio, relationship status, height, ethnicity, hair colour, eye colour, body type, school, occupation, income, if you have or want children, religion, zodiac sign, if you smoke, if you drink, if you use drugs, interests, social media account names, mixer groups you have joined, answers to the 20 Questions preferences quiz, Clover ID, email notification settings, push notification settings, online status, blocked users, chat messages (text, audio, video, or photo), public posts (text, audio, video, or photo), date requests, reason for deactivation, or phone number.

      If you contact our support team using the email address support@clover.co, or the support or feedback options located in the Clover Dating app, we collect your email address and the content of the email that you send to us. You may be requested by our support team to submit a debug log to troubleshoot an issue. The debug log collects information with regards to the last 500 errors, or interactions, you made in the app. Debug file information also includes network information, device information, and app version number.

      You may choose to submit a Success Story to us to display on our website and in the Clover Dating app. If you submit a Success Story you will be asked to provide a photo, a brief story, and the names of you and your significant other. We will maintain a record of your Success Story until you request us to delete it. You may request us to delete your Success Story at any time by sending an email to support@clover.co with the title “Success Story deletion request”.

      From time to time we may run a Sweepstakes which you may voluntarily enter. Sweepstakes have their own Official Sweepstakes Rules but are covered by this Privacy Policy. Sweepstakes entry information may include your full name, date of birth, location of residency, email address, phone number, and/or other information related to the Sweepstakes entry requirements as listed in the Official Sweepstakes Rules.

      We recommend and encourage you to think carefully about the personal information you disclose about yourself to other users. We do not recommend that you put email addresses, URLs, instant messaging details, phone numbers, full names or addresses, credit card or other financial details, national identity numbers, drivers' licence details or other sensitive information on your profile or in a chat message since such information may be open to abuse and misuse.

      While you may voluntarily provide us with sensitive information about yourself such as your ethnicity, personal interests, religion or other sensitive information there is no requirement to do so. Photos and videos that you post may also reveal more detailed information about yourself or your location. You should be cautious and review any photos or videos you choose to post. Where you choose to post sensitive personal information about yourself the information you share is at your own risk.
    2. Information We Automatically Collect. When you use the Clover Dating app, we automatically collect and store certain information about your mobile device, location, and your activities within the app. This information includes type of device (model and manufacturer), operating system and version number, app version number, device ID, advertising ID (e.g., Android Advertising Identifier or Advertising Identifier for iOS), IP address, browser type, network type (WiFi or cellular), mobile service provider, internet service provider (ISP), time zone, language, and the date and time you accessed our services.

      We may also include your GPS location (if you allowed location services), and/or location data derived from your IP address, such as postal code, city, state, and country. Your Facebook access token and/or Facebook user ID (if you registered or connected to your Facebook account), as well as, your Snapchat external ID (if you registered with Snapchat) may also be included.

      If you clicked on a Clover ad, which ad you clicked on, the date and time you clicked on the ad, and what ad network that ad was displayed on will be included. If you made a purchase in the Clover Dating app we record what product you purchased, the quantity purchased, the price of the product, the date and time the purchase was made, and the expiry time of the purchase (if applicable). Apple will provide us with a unique transaction ID, the subscription status, the payment status, and reason for subscription cancellation (if applicable). Google will provide us with a unique order ID, the subscription status, the payment status, and reason for subscription cancellation (if applicable). Neither Apple nor Google provide us with any personal information from your Apple iTunes or Google Play account.

      As you use the Clover Dating app we also collect data with regards to your actions within the app. This data may include the date, time, and location you opened the app, content you have liked or disliked, content you have shared and which third party networks you have shared the content to (i.e. Facebook, Twitter, etc.), dates you have requested, confirmed, or cancelled, mixers you have created, joined, or left, if you have read, or deleted any messages, any changes made to your profile or account settings, and the date and time you deactivated your account.
    3. Data Collected by Google Analytics. We use Google Analytics which is an analytics tool offered by Google LLC. Google Analytics collects information from website visitors and app users and reports trends without identifying individual visitors or users. We can view a variety of reports about how visitors and users interact with our website and the Clover Dating app so we can improve our services and how people find them. Google’s privacy policy applies to their collection, use and disclosure of your information with regards to the data Google Analytics collects. Please review the following link to better understand Google’s practices: “How Google uses data when you use our partners' sites or apps”.

      While we do not use cookies on the Clover website Google Analytics uses its own cookies to track website visitor interactions. Cookies are small bits of information that are transferred to and stored in separate files within your computer’s browser. You can instruct your computer’s browser to stop accepting cookies through your browser’s settings. You may also have a “do not track” setting in your web browser. At this time, we do not respond to "do not track" signals sent from web browsers. If you wish to stop Google Analytics tracking on your web browser you will need to adjust your browser’s cookie settings.
    4. Data Collected by Third Parties through Third Party Links. On our website we include links to other websites and other content from third party businesses. These third party businesses may use cookies, web beacons or other similar technology to collect information about you. We do not have access to or control over these third parties or the cookies, web beacons or other technology that these third parties may use. We are not responsible for the privacy practices of these third parties or the content on any third party websites. You are encouraged to review the privacy policies of the different websites you visit.

  2. How Do We Use Your Personal Information?

    We use the personal information that we collect about you, or that you provide to us, for the following purposes:

    1. To fulfill or meet the reason for which the information is provided. For example, to provide our services;
    2. Create, maintain, customize, and secure your Clover account;
    3. Display your profile and content to other Clover users so that you may interact with each other;
    4. Enable, or add, any in-app purchase products to your Clover account;
    5. Provide customer support, respond to your inquiries, troubleshoot issues, manage our services, and respond to requests, questions, and/or comments;
    6. Communicate with you about our services, including notifications based on your account settings, service announcements and/or administrative messages;
    7. Help us better understand how our services are being used by identifying patterns and trends in usage, so that we are able to better design the Clover Dating app and our services, and improve your experience on Clover;
    8. Identify and fix technical errors;
    9. If you participate in a Sweepstakes, to provide the Sweepstakes to you, and notify you if you are the winner, additionally if you win, to send you the applicable prize, and to comply with applicable financial and tax laws and regulations;
    10. Maintain the safety, security, and integrity of the Clover Dating app, our website, databases and services, and prevent, detect, identify, investigate, or respond to, potential or actual, claims, liabilities, criminal activity, fraud or malicious activity;
    11. For testing, research, analytics, and product development, including to develop and improve the Clover Dating app, website, and services;
    12. To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
    13. To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Clover Inc.’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Clover Inc. about our users is among the assets transferred;
    14. To achieve purposes for which we provide specific notice at the time of collection;
    15. For any other purpose with your consent.

  3. How Do We Share Your Personal Information?

    We may disclose your personal information to a third party such as an affiliate, or a service provider, for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

  4. How Do We Protect Your Personal Information?

    Although we use administrative, physical, and technical measures, which are consistent with industry recognized standards, to help protect the personal information you submit via our services from accidental or unlawful destruction, loss or alteration and from unauthorized access, use, or disclosure, we cannot guarantee its absolute security. No Internet, email or mobile application transmission or method of electronic storage is ever fully secure or error free. You should use caution whenever submitting personal information through our services and take special care in deciding which personal information you provide us with.

  5. How Long Do We Keep Your Personal Information?

    We will keep your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. If you deactivate your Clover account we will delete, anonymize or aggregate your information after 60 days from the deactivation date. While your Clover account is deactivated it is inaccessible to other Clover users. You may stop the deletion, anonymization or aggregation of your Clover account and information by logging back into your Clover account before the 60 days have elapsed. Anonymized and aggregated information is retained for statistical and product research purposes but this information is not attributable back to an individual. Please be aware that we may also be required to retain information for legal and accounting purposes.

  6. How Do We Respond To Legal Requests or Prevent Harm?

    We access, preserve and share your personal information with regulators, law enforcement or others in response to a legal request, such as a search warrant, court order or subpoena, if we have a good faith belief that the law requires us to do so.

    We will also access, preserve or share your personal information with regulators, law enforcement or others if we have a good-faith belief it is necessary in order to: detect, prevent and address fraud, unauthorized use of our services, violations of our terms or policies, or other harmful or illegal activity; to protect ourselves (including our rights, property or products), you or others, including as part of investigations or regulatory inquiries; or to prevent death or imminent bodily harm.

  7. Changes To This Privacy Policy

    We reserve the right to amend this Privacy Policy at our discretion and at any time. When we make changes to this Privacy Policy, we will post the updated Privacy Policy on our website and update the Privacy Policy’s “last updated” date.

  8. How To Contact Us

    If you have any questions or comments about our privacy practices or this Privacy Policy please do not hesitate to contact us by email at support@clover.co or by mail at:

    Clover Inc.
    1725 Avenue Rd.
    PO Box 70059
    Toronto, Ontario M5M 0A0
    Attention: Privacy Officer