Clover User Content and Conduct Policy

Last Updated: December 31, 2020

This User Content and Conduct Policy is part of our Terms of Use.

Capitalized terms not defined in this User Content and Conduct Policy have the meanings given in our Terms of Use. "Clover" has the same definition and meaning within this User Content and Conduct Policy as "Clover Services" does in our Terms of Use.

In order to protect the safety and experience of our users we impose some limitations on the types of User Content and behaviour that we allow on Clover. You agree that you will not post, transmit or deliver to any other User, either directly or indirectly, any User Content that violates any third-party rights or any applicable Canadian or international law, rule, or regulation or is prohibited under this User Content and Conduct Policy or any other policy or terms governing your use of Clover.

If you see something on Clover that you believe violates our policies or terms, please report it to us at support@clover.co, or by clicking on the report button beside the User Content or on the User's profile.

Most Common Reasons for Account Deactivation or User Content Removal

If your account has been deactivated or your User Content has been removed these are some of the most common reasons as to why, however, the following list is not entirely exhaustive and you should review all of the User Content and Conduct Guidelines below for more detailed information:

User Content and Conduct Guidelines

Clover Inc. is not responsible or liable in any manner for the conduct of its Users, whether or not such conduct is in connection with the use of Clover. You acknowledge that you use Clover entirely at your own risk.

In order to keep Clover fun and safe for everyone, you agree not to engage in, post, or live stream any of the following while using Clover:
  1. Adult Content. You may not post or live stream content that is lewd or obscene. You may not post or live stream adult content, which we consider to be any media that is pornographic in nature. Some specific examples include, but are not limited to:
    • full or partial nudity, including close-ups (whether clothed or not) of genitals, buttocks, or breasts;
    • obscene or dirty gestures;
    • simulating a sexual act;
    • intercourse or any other sexual act; and
    • depicting a sexual act, including in drawings, cartoons, hentai, or anime.
  2. Graphic Violence. You may not post or live stream graphically violent or gratuitously gory content, which we consider any media that depicts death, violence, surgical procedures or serious injury to humans or animals in graphic detail. Some specific examples include, but are not limited to:
    • gruesome crime or accident scenes;
    • physical altercations;
    • bodily fluids including blood, feces, semen, etc.;
    • exposed internal organs or bones;
    • serious bodily harm, including visible wounds, broken bones etc.;
    • animal torture or killing; and
    • severely injured or mutilated animals, including dead animals.
  3. Dangerous Activities or Products. You may not post or live stream content that depicts dangerous activities or products. You may not use Clover in hazardous environments requiring fail-safe performance or any application in which the failure or inaccuracy of that application could lead directly to death, personal injury, or severe physical or property damage. Some specific examples include, but are not limited to:
    • operating heavy machinery or a motor vehicle;
    • trespassing on construction sites;
    • promotion of self-harm, suicide, eating disorders, or other acts where serious injury or death may result;
    • dangerous "dares," games, battles or contests; and
    • dangerous controlled substances.
  4. Illegal or Regulated Goods and Services. You may not post or live stream content depicting or providing instructions on how to create or make illegal or regulated goods and services. Some specific examples include, but are not limited to:
    • counterfeit goods and services;
    • human trafficking;
    • illegal drugs and drug paraphernalia;
    • financial instruments or services;
    • gambling;
    • products made from endangered or protected species;
    • prostitution or sexual services, including "sugar" relationships or arrangements;
    • stolen goods; and
    • weapons, including firearms, ammunition, and explosives, and instructions on making weapons (e.g. bombs, 3D printed guns, etc.).
  5. Unlawful Use. You may not use Clover for any unlawful purposes or to further illegal activities. You may not defraud, swindle, or deceive other Users. You may not solicit or engage in gambling or any similar activity. By using Clover, you agree to comply with all applicable Canadian or international laws, rules, or regulations.
  6. Intellectual Property. You may not post or live stream content that you do not have a right to make available, or may infringe or violate any patent, trademark, trade secret, privacy, copyright or other intellectual or proprietary right of any party, including User Content that contains others' copyrighted content (e.g. photos, images, music, movies, videos, etc.) without obtaining proper permission first.
  7. Unauthorized Use. You may not post or live stream any recordings or images of another person or otherwise violate anyone's right of privacy, publicity, or data rights. Accordingly, you may not post or live stream any recordings or images of another person that were produced or distributed without their permission. You may not harvest or collect email addresses or other contact information of other Users from Clover by electronic or other means. You may not disseminate another User's personal information without their permission, or collect or solicit another User's personal information for commercial or unlawful purposes. You may not attempt to access any portion of Clover that you are not authorized to access. You may not permit or allow another person or third party to access and use your Clover Account.
  8. Private Information. You may not post or live stream another person's private information without their permission, including photos, videos, and personally identifiable information, nor may you threaten to do so or encourage others to do so.
  9. Spam and Security. You may not use Clover for the purpose of spamming, phishing, trolling or similar activities. You may not redirect Users to other sites or encourage Users to visit other sites. You may not register accounts or post content automatically, systematically, or programmatically. You may not upload or transmit software viruses, time bombs, malware, trojan horses, cancelbots, worms, scripts, or any other harmful or disruptive computer code, components, devices, files or programs. You may not use any data mining, robots, spider, site search/retrieval applications, or similar manual or automated data gathering or extraction methods to retrieve, index, "data mine", or in any way reproduce or circumvent the navigational structure, security features or presentation of Clover or its contents. You may not damage, disable, overburden, impair, disrupt or affect the performance of Clover or Clover's computer systems/technology or interfere with or attempt to interfere with any other User's use of Clover or the User's computer systems/technology or mobile device. You may not impose an unreasonable burden on Clover (or another User's use of Clover), or networks connected to Clover, or breach or attempt to breach the security of Clover. You may not use malicious proxies or ISP services to access or connect to Clover.
  10. Advertising and Solicitation. You may not post or stream any unsolicited or unauthorized advertising, fundraising, promotional content, materials considered junk or spam, chain letters, pyramid schemes or any other form of solicitation including but not limited to buying or selling products or services. You may not offer any unauthorized contest, giveaway, lottery, or sweepstakes. Additionally, you will not use any information obtained from Clover in order to contact, advertise to, buy, solicit or sell products or services to any other person. You may not make any commercial use of Clover or promote or solicit involvement in or support of political platforms, religions, cults, or sects.
  11. Impersonation and Misrepresentation. You may not impersonate any person or entity, groups, or organizations in a manner that is intended to or does mislead, confuse, or deceive others. You may not misrepresent your age, identity, affiliation, connection or association with, any person, entity, group or organization.
  12. Violence and Physical Harm. You may not make specific threats of violence or wish for the serious physical harm, death, or disease of an individual or group of people. This includes, but is not limited to, threatening or promoting terrorism. You may not promote or encourage suicide or self-harm. You may not use Clover in a manner that is harmful to or violates the rights of others.
  13. Minors. You may not post or live stream content that contains minors (below the age of 18), nor may you allow minors to appear in your live stream for any period of time. This applies even if they are your children or you otherwise have permission to do so.
  14. Child Endangerment or Sexual Exploitation. You may not post or live stream content that sexualizes minors (below the age of 18) or that promotes or glorifies child sexual exploitation. Examples of content that depicts or promotes child sexual exploitation include, but are not limited to:
    • Visual depiction of a minor engaging in sexually explicit or sexually suggestive act;
    • Illustrated, computer-generated or other forms of depictions of a minor in a sexually explicit context, or engaged in a sexually explicit act; and
    • Links to third-party sites that host child sexual exploitation material.
    The following behaviours are also not allowed on Clover:
    • Fantasizing about or promoting engagement in child sexual exploitation;
    • Expressing a desire to obtain materials that feature child sexual exploitation;
    • Recruiting, advertising or expressing interest in: (1) a commercial sexual act involving a child, or (2) in harboring and/or transporting a child for sexual purposes;
    • Engaging a minor in a sexually explicit conversation; and
    • Identifying alleged victims of childhood sexual exploitation by name or photo.
  15. Abusive Conduct. You may not use abusive behaviour against another person or incite other people to do so. We consider abusive behaviour any attempt to harass, threaten, intimidate, or silence someone else's voice. You may not direct abuse at someone by sending unwanted sexual content, objectifying them in a sexually explicit manner, or otherwise engaging in sexual misconduct. You may not post or live stream content that exploits others (including extortion, blackmail, etc.), humiliates or harasses someone publicly, or harasses victims (or their friends or families) of a tragic event.
  16. Hateful Conduct and Bullying. You may not promote violence against, threaten, or harass other people on the basis of race, religion, ethnicity, national origin, sexual orientation, gender, gender identity, age, disability, serious disease, veteran status, or any other characteristic associated with systemic discrimination or marginalization. You may not use hateful images or symbols in your profile photos or live stream. You also may not use your username, display name or profile bio to engage in abusive behaviour, such as targeted harassment or expressing hate towards a person, group, or protected category. Some content may appear to be hateful when viewed in isolation, but may not be when viewed in the context of a larger conversation. For example, members of a protected category may refer to each other using terms that are typically considered as slurs. When used consensually, the intent behind these terms is not abusive, but a means to reclaim terms that were historically used to demean individuals. You do not need to be member of a target group for us to take action. We do not ask people to prove or disprove membership in any protected category and we will not investigate this information. Conduct that we consider hateful included, but is not limited to:
    • Violent Threats. You may not make violent threats against an identifiable target. Violent threats are declarative statements of intent to inflict injuries that would result in serious and lasting bodily harm, where an individual could die or be significantly injured, e.g., "I will kill you." We have a zero tolerance policy against violent threats. Those deemed to be making violent threats will face immediate and permanent deactivation of their account.
    • Wishing, Hoping or Calling for Serious Harm on a Person or Group of People. You may not post or live stream content that wishes, hopes, promotes, or expresses a desire for death, serious and lasting bodily harm, or serious disease against on a person or group persons. This includes, but is not limited to:
      • Hoping that someone dies as a result of a serious disease, e.g., "I hope you get cancer and die";
      • Hoping for someone to fall victim to a serious accident, e.g., "I hope you get hit by a bus"; and
      • Saying that a group of individuals deserve serious physical injury, e.g., "This group of protesters deserve to be shot."
    • Mass Murder, Violent Events, or Specific Means of Violence. You may not post or live stream content that promotes mass murder, violent events, or specific means of violence on a person or group persons. This includes, but is not limited to sending someone:
      • Content that depicts victims of the Holocaust; and
      • Content that depicts lynching.
    • Repeated and/or Non-consensual Slurs, Epithets, Racist and Sexist Tropes, or Other Degrading Content. You may not target individuals with repeated slurs, tropes or other content that intends to dehumanize, degrade or reinforce negative or harmful stereotypes about a protected category. This includes targeted misgendering or deadnaming of transgender individuals.
    • Hateful imagery. You may not post or live stream logos, symbols, or images whose purpose is to promote hostility and malice against others based on their race, religion, ethnicity, national origin, sexual orientation, gender, gender identity, age, disability, serious disease, veteran status, or any other characteristic associated with systemic discrimination or marginalization. Some examples of hateful imagery include, but are not limited to:
      • Symbols historically associated with hate groups, e.g., the Nazi swastika;
      • Images depicting others as less than human, or altered to include hateful symbols, e.g., altering images of individuals to include animalistic features; and
      • Images altered to include hateful symbols or references to a mass murder that targeted a protected category, e.g., manipulating images of individuals to include yellow Star of David badges, in reference to the Holocaust.
    • Predatory or Stalking. You may not engage in predatory or stalking behaviour of other people or Users. Some examples of predatory or stalking behaviour include, but are not limited to:
      • Physically following someone, or telling someone you are physically following them; and
      • Trespassing or loitering on or near someone's home, workplace, place of worship, or school;
    • Objectionable Content or Conduct. You may not post or live stream content or engage in conduct that is, in our sole judgment, objectionable or restricts or inhibits any person from using or enjoying Clover or exposes Clover Inc., or its Users to harm or liability of any type.
These guidelines are not exhaustive, and we reserve the right to make all judgments regarding the application of these guidelines – in letter or in spirit – in our sole and absolute discretion.

Consequences of Violation

We may take a variety of actions or impose a variety of penalties for violating our User Content and Conduct Policy or our Terms of Use including, but not limited to: We reserve the right, in our sole discretion, to take action or impose penalties for your violation of our User Content and Conduct Policy or our Terms of Use, at any time with or without notice to you. We will not be liable to you or any third party should we exercise such right.